The Unsung Heroes of Digital Government

When we talk about delivering government digital services fit for the 21st century, one key piece of the puzzle we don’t hear enough about are the unsung heroes who make sure government technology ultimately meets the needs of its users: product managers.

In technology environments, product managers wear many hats. They translate vision and strategy into knowing what functionality the product needs to deliver, and how and when that functionality fits into an overall plan. They break down silos and reach across departments to deliver valuable software. They translate complicated, high-level requests (“we want something better!”) into solvable challenges. At the end of the day, product managers help answer the question: how do we make sure we’re going to deliver the right thing?

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