How the IRS Cut Tax Season Headaches by 19 percent

Every year millions of people call the IRS with questions about filing taxes, but researchers found many of those conversations could be avoided with a little bit of early outreach.

By communicating basic information earlier in the tax-filing process, the agency can significantly improve customer experience and reduce taxpayer questions, according to a report published Wednesday by Accenture and the Partnership for Public Service. Last year, calls to the agency fell 19 percent.

IRS employees anticipated the types of issues they thought taxpayers might run into when filing their returns and created two initiatives to answers those questions before people ever had to pick up the phone. One campaign, dubbed “Get Ready,” highlighted changes taxpayers would see when filing in 2017, and another, “Avoid the Rush,” helped them navigate to specific information on the IRS website.

Read the full article on Nextgov - All Content

Latest News

After years fighting terrorism, the SEALs turn their eyes toward fighting big wars


After years fighting wars in Afghanistan and Iraq, the SEALs are refocusing efforts to prepare for potentially larger conflicts, says the Navy's second in command. Read More

Singapore wants the F-35 to replace its F-16s


Singapore announced that it has identified the F-35 “as the most suitable replacement” for the Republic of Singapore Air Force. Read More

Will Enterprise IT as a Service create a more digital Air Force?


The Air Force is looking to create more efficiencies in a future data and network centric environment. Read More

Trump recently signed two veterans bills into law. Here’s how they’ll affect you.


On its way out the door, the 115th Congress passed a pair of bills aimed at improving education and other aspects of the transition from military to civilian life. Now that President Trump’s... Read More

Pentagon considers an ICBM-killing weapon for the F-35, but is it affordable?


One Pentagon official says a new interceptor for the F-35 could be "cost-effective." Others aren't convinced. Read More


Have questions?
Give us a call!


38° 44' 2.632"N
-77° 11' 55.86"E

7426 Alban Station Boulevard, Suite B218
Springfield, VA 22150



Want to start a dialog?
Email us.