How the Digital Revolution Is Transforming Government

The IBM Center recently released Seven Drivers Transforming Government, a series of essays exploring key drivers of change in government. It is based on research and insights shared by current and former government officials. What follows is an edited excerpt from that report.

Digital transformation goes beyond advances in technology. It also involves disruption in how problems are tackled, how work is done, and how expectations are met. It has ushered in improvements in user experience, leveraging innovative approaches such as design thinking—a structured, interactive method to facilitate innovation among stakeholders. And digital technologies have significantly enhanced how agencies fulfill their missions in widely different ways. Consider virtual reality, for example: NASA has used it for data visualization, while the Veterans Affairs Department has used it to treat post-traumatic stress disorder.

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